A while back, Joanna posted some information about. Since then, we’ve continued to get a lot of folks ask us for help. We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken. When that happens, we often refer people to their local Microsoft Store (if they have one) or the web site so they can get hardware/warranty support from there. Unfortunately, Microsoft has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet. Worse yet, the two sites do almost exactly the same thing but look very different.

Even worst than that, they often link off to each other. Nice design, huh? To show the difference between the two websites, I described them both below Online Service Center (): The Online Service Center is a “Modern/Metro” style website with tiles. Facebook Page Likes Generator. If you dig down far enough, it often links to the Surface Support web site.

Surface Support (): The Surface Support website is a more “traditional” website where you can easily find troubleshooting tips, register hardware, and start a support call with Microsoft. However, when you actually submit a hardware service request, it takes you into the Online Service Center site. So, since it can be a bit confusing, I thought I’d expand on Joanna’s post about contacting Microsoft support and step you through actually filing a support request for a hardware issue. It just so happens, the first Surface RT we bought has been having some issues with the battery not charging so, I’m submitting a support request (yes, we bought the extended warranty when we got it). Since I found that the page a little easier to use (and slightly less buggy) I’m going to start there as I file my hardware support request. How to get Microsoft support for Surface tablets: Register and/or check warranty OK, first things first.

Hello, I have only invoice with number 28***** and description Surface Pro 3 - 256 / Intel i7 / 8GB (Without S/N) I don't know where that Surface is fysically, so i. MS Is there a way to know the model of a Microsoft Surface tablet? You can enter the serial number and it should show you. Surface pro 3 is larger then all of.

You’re going to want to make sure your device is covered under warranty, otherwise it will probably cost you to get the hardware fixed. Bre Soakaway Software there. Fortunately, the Surface Support page makes it easy because (once you’ve logged in) you can see your registered devices ( red box) and check the warranty status ( green box). If you tap on the Check warranty status for a product link, you’ll find all of your registered devices are listed along with their serial numbers and the warranty period for both technical support and hardware. If your product isn’t listed, don’t sweat it, just tap on the Register another product?

Link at the bottom of the list. No, I don’t know why it’s a question 😉 Here’s what the product registration page looks like. It’s pretty easy to register a product, just select they hardware type from the pull-down then enter the serial number. You can find the serial numbers by looking in the places indicated in this illustration. You can also enter serial numbers from the front page by selecting the Quick register a new product link right under the list of devices in the middle of the page. Just keep repeating until all of your Surface tablets/accessories are registered. Something to be aware of: the registration functionality is a bit buggy (on both sites) and it won’t always recognize that you registered a product right away so you might have to give it some time before the products appear on your registered device list.

How to get Microsoft support for Surface tablets: Get a service plan You did get the service plan, right? Serif Photo Plus X8 Cracker on this page. If you didn’t, don’t sweat it too much. Microsoft offers a pretty generous hardware warranty that will cover defects or malfunctions with your Surface tablet or for a year from the date of purchase.